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Summary:
The Technical Support Specialist w/ Italian and WordPress at iubenda resolves customer issues and supports product integrations. iubenda, a legal-tech scale-up since 2011, serves over 110,000 clients globally, offering SaaS compliance solutions in a remote, collaborative, and innovative environment.
Responsibilities:
- Research, troubleshoot, and resolve issues with iubenda’s solutions.
- Propose solutions to customers on software-related questions regarding products.
- Test new features through Google Tag Manager, WordPress, or Shopify.
- Collaborate with product and development teams on new product features.
- Provide technical training to the Customer Support team on products and integrations.
- Handle 1st level issues, including pricing, invoicing, and product-related queries.
Requirements:
- At least 1 year of experience as a Technical Support Engineer or similar role in an IT department.
- Full professional proficiency in Italian and English.
- Sound knowledge of WordPress plugins, themes, and debugging procedures.
- Experience with Google Tag Manager.
- Sound knowledge of web development tools (DevTools or Inspect Element).
- Ability to reproduce problems and customer scenarios, and troubleshoot technical issues.
- Basic knowledge of web development through HTML/CSS.
- Ability to draft internal technical documentation.
- Exceptional soft skills and team spirit.
Benefits:
- 100% remote work or access to offices in Milan, Bologna, Berlin, or Hamburg.
- Travel allowance to visit colleagues.
- Fully paid week-long company retreats in destinations like Venice, Sicily, and the Dolomites.
- Learning budget for certifications, events, courses, and books.
- Weekly online English classes during working hours.
- Equipment allowance to perform at best.
- Bright and collaborative work environment with a multicultural team.
