Customer Success Manager – Japan at AIRS Medical Full Time

Roles & Responsibilities

• Carry out product installation at new customer sites, optimizing MRI scan parameters and network setups
• Train and assist customers in SwiftMR usage for optimal compatibility
• Resolve customer inquiries regarding product usage and MR image quality
• Train channel partners on product installation and MRI scan setups
• Coordinate with regional Business Development Manager on sales and renewal strategies
• Collaborate with Product Operations team on new version training and customer escalations

Requirements

Qualifications

• BA/BS degree or equivalent experience
• 3-5+ years MRI application specialist experience in MRI manufacturers
• Ability to analyze complex situations, especially regarding MR image quality
• Strong urgency in resolving customer inquiries
• Excellent verbal and written communication skills
• Passion for learning new technology, providing customer value
• Fluent in Japanese (English or Korean a plus)
• Willingness to travel within Japan

Preferred Experiences

• Familiarity with latest technology, networks, and servers
• Creative, resourceful, detail-oriented, and highly organized
• Startup environment experience
• Autonomous work experience from a home office
• Strong team player

Benefits

• Full-time employment under EOR (until AIRS Japan is established)
• Work From Home, occasional business travel
• Collaboration with global team members
• Paid Time Off
• Training & Development