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Responsibilities
- Investigate debit card disputes (fraud and non-fraud related)
- Maintain compliance with Regulation E, VISA, NACHA, and AUB’s T&C
- Complete regulatory reports if warranted
- Augment current staff due to increased workload and attrition
Requirements
- Basic understanding of VISA rules/disputes
- Excellent communication skills (writing, editing, proof reading, speaking)
- Ability to lead projects independently
- Ability to address various audiences internally and externally
- Ability to exercise sound business judgment
- Working knowledge of business practices for internal communications
- Proficient in Microsoft Word, Excel, PowerPoint, and SharePoint
- Ability to handle multiple tasks with attention to detail
- Flexible, adaptable to change, and comfortable with ambiguity
- Previous debit card fraud experience/understanding
- Previous Reg. E dispute experience
Benefits
- Remote work location (Glen Allen, VA)
