Patient Accounts Coordinator Full Time

Summary:

The Patient Accounts Coordinator at Atrium Health, a remote role in Charlotte, NC, manages hospital and physician account tasks under PFS supervision. Atrium Health, a leading healthcare provider since 1940, operates over 40 hospitals and 900 care locations. This position involves analyzing accounts, resolving billing issues, and ensuring compliance to support quality patient care.

Responsibilities:

• Completes claims and documents billing activity according to governmental regulations, agency policies and department guidelines.
• Reviews trends specific to denials, root cause, and A/R impact.
• Reviews insurance credit balances to determine root cause, takes necessary action to resolve account.
• Contacts payer and makes inquiries on account status.
• Processes and researches electronic remittances and bank deposits.
• Works with Specialty Payers and other facilities to ensure compliance and payment. Transfers charges between Patient and Facility accounts as required.
• Escalates problem accounts as needed and leads appeal process.
• Receives, review and takes actions for all communications within the business office.

Requirements:

• High school diploma or GED required.
• One-year experience in related financial services or healthcare business office required.
• College (bachelor’s or associate) degree preferred.
• Requires the ability to communicate effectively in verbal and written formats.
• Proficiency in Word, Excel and Outlook preferred.
• Prior healthcare computer system and specifically Epic billing experience preferred.
• Requires sitting for long periods of time.
• Requires bending and may need to lift-up to 10 pounds occasionally.