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Responsibilities:
- Partner with CSMs for smooth technical implementation.
- Serve as the technical escalation point for customer issues.
- Plan, execute, and manage technical projects for customers.
- Work with the product team to influence the roadmap.
- Support the customer success team with technical escalations.
- Guide the implementation team on best practices and solutions.
Requirements:
- 3+ years as a Solutions Architect or similar technical role.
- Customer-centric mindset and passion for client success.
- Experience with cloud-based platforms, APIs, and scripting.
- Proven solution design and delivery experience.
- Strong project management and deadline adherence skills.
- Exceptional written and verbal communication.
Benefits:
- Health insurance.
- Retirement plans.
- Professional development opportunities.
- Career advancement prospects.
