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Summary:
We are seeking an organized, efficient, and detail-oriented Technical Support Representative to join CGS. This role requires strong technical expertise and problem-solving skills to provide effective support and maintenance, focusing on POS software and hardware issues. The ideal candidate will assist in repair, setup, and troubleshooting of equipment for retail locations.
Responsibilities:
- Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
- Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
- Assist in the setup and installation of new hardware and POS-related software.
- Perform troubleshooting on core system remote devices.
- Engage in various computer-related break-fix repairs as needed.
- Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.
Requirements:
- Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
- Strong understanding of POS hardware (including all peripherals).
- Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.
- Proficient in networking.
- Must have own equipment, including dual monitors and a strong wired internet connection.
